- Permanent / Full-Time
- Research & Insight
About the company
This is a pioneering consumer collaboration consultancy with offices in Boston, New York, San Francisco, London and Tokyo. Their promise to clients is to deliver ‘Customer Inspired Growth’ - over the years they have helped clients like Twitter, Samsung, McDonald’s, British Airways, Orange and Heinz grow by developing new products, services and communication together with their customers. Most of their clients have worked with them for a number of years and about 80% keep coming back for more every year: building long-lasting relationships with clients is the key ingredient to our success. Over the last year they have won six insight and innovation awards.
Insight at this company isn’t like insight at other agencies; it’s faster, more entrepreneurial and more integrated. And it doesn’t just focus on finding the ‘truth’ but more importantly on leveraging that truth with those who matter in their clients’ organisation: they truly care about and organise themselves around having impact on clients' business – by either making them or saving them some money.
They pride themselves on a friendly but high-performing culture. They love people who are self-starters, see the glass as half-full and thrive in a fast paced, entrepreneurial environment: six directors of the EMEA business have started their career here as entry level consultants. They tend to attract people who are curious about the world and who have been able to match this curiosity with the ability to problem-solve challenges for clients in marketing and insight departments. Ultimately, there are five traits that all of their people have in common:
Ambition Collaboration Appetite to learn Resourcefulness Humour
They are passionate about their people and proud of their culture. They have six ‘behaviours’ to ensure that they are delivering fantastic work, continuing to learn and develop and building a high-performance culture which creates opportunities for those who work there:
- I’ve got this: taking responsibility, doing what we say we will.
- Only accept awesome: delivering high quality work that we are proud of and has impact.
- Show the love: celebrating successes & ensuring everyone has a voice.
- Do what scares you: challenging ourselves, taking risks and learning more.
- Tell it like it is: being honest and freeing ourselves from "office politics" and "hidden agendas”
- Open up and listen: Listening first and fully before we respond or react
About the role
As a Senior Consultant you will be working closely with experts across the business to meet the needs on different projects and clients, as well as other parts of the organisation (Creative Services, Operations, EMEA leadership) to achieve the company promise of ‘Customer-Inspired Growth’. The good work you do, will lead to the client extending their relationship with the company - hence you’ll also need to be able to talk credibly and authoritatively to senior clients about how work was created and why the approach has been successful.
Your role will also focus on client and team management: you need to build strong relationships with new and existing clients and become their ‘go to’ person when it comes to anything ‘customer’ or ‘insight’. Similarly, you need to coach and develop junior members of the team and ensure the highest quality and level of insight across all deliverables for your accounts. Depending on the account structure you will hold responsibility for managing 1-3 Associate Consultants on a day-to-day basis.
Role & Responsibilities:
You will own client briefs autonomously and be responsible for the design and delivery of 500k’s worth of insight and innovation work across the year’- that is ensuring all work meets client’s objectives and is delivered to a high standard. As the lead client-facing role; that is, managing clients and tricky stakeholders on a day-to-day, building your network within accounts as well as having the skills to be able to present debriefs confidently to large senior audiences. You will hold line management responsibilities as well as coaching / mentoring on the job; being able to share your knowledge to develop more junior colleagues is key. You need to show you understand and query the real underlying business objectives from our clients, as well as design a 1st class research approach, that is creative, progressive and pushes our/the clients’ boundaries. You will compile a tight and articulate recommendation based on the analysis presented and continuously build on your understanding of the clients’ world and their consumers. You will always be looking for opportunities to deliver more value to your clients, while delivering impactful presentations and facilitate engaging workshops with your clients to ensure they act on the recommendations gathered from their consumers.
Furthermore, you will do the above on time and within the budget! Being the guardian of (and being ultimately responsible for) insight and quality, you'll be working with Consultants and Associate Consultants to ensure that we’re really unpicking consumers’ needs and delivering that back to clients in a compelling way. You have overall oversight of projects and make sure that everything happens when it should – managing both more junior team members’ time and ensuring that you’re pulling in directors at the right time. You will proactively communicate with clients throughout the life cycle of a project to ensure that they are properly informed and involved as well as training and mentoring and sharing your knowledge to elevate the quality of the work for more junior colleagues. You will build strong relationships with new and existing clients and always be looking for opportunities to deliver more value to your clients, all while overseeing project management across the accounts and projects under your remit, ensuring they run to time and within budget.