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Client Services Lead

  • London
  • Permanent / Full-Time
  • Research & Insight

Define the Client Services function within a digital agency start-up!

About the company

A boutique, purpose-centred digital agency that helps brands drive profit and long-term growth through a blend of business consulting and digital design (websites, apps, digital services).

They balance customer needs with commercial goals, with an approach grounded in data.

About the role

The Client Services Lead will:

  • Lead client relationships to effectively drive revenue /sustainable commercial growth
  • Be the first Client Services role – allowing for an opportunity to shape and grow the function
  • Manage account planning cycles and pipelines
  • Coach / support internal teams
  • Hands-on execution of administrative tasks associated with account management
  • Meeting coordination, contract management, status updates to UK leadership team
  • Work directly with the managing director and global finance director
  • Managing contract and pricing negotiations

About your background and skills

You’ll have experience:

  • Leading corporate accounts (management, engagement, growth)
  • Managing pricing, contracts, and commercial relationships
  • Securing business growth
  • In an entrepreneurial / start-up environment
  • Working with digital product and service design

Skillsets

  • Account Management + Growth experience (have secured business growth opportunities)
  • Contract writing
  • Excellent at writing briefs/proposals
  • Entrepreneurial mindset
  • Senior Stakeholder Engagement
  • Experience managing pricing, contracts, and commercial relations

Salary Range

£80K-£110K

Meet Taylor Dillon Senior Consultant - Thinkers Hire - Innovation, strategy and design London

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