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SPECIALISMS

Customer Success

People in customer success roles are responsible for the success of a company's customers, ensuring that customer needs are met and that their satisfaction with the product or service is maintained. This includes tasks such as onboarding customers, managing customer relations, handling customer support queries, monitoring customer usage data and usage patterns, training users on product features and understanding customer feedback to improve the product or service. They may also monitor key performance metrics to track progress and identify areas of improvement or potential opportunities.

Finding someone qualified in Customer Success isn’t easy. Bamboo Crowd has over 10 years of experience hiring in Customer Success for a range of  startups, new ventures, accelerators, and incubators. 

Job
Titles

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Customer Success Manager, Customer Success Lead, Head of Customer Success, Customer Support Representative, Technical Account Manager, Customer Engagement Manager, Customer Experience Manager, Customer Retention Specialist, Solutions Consultant. Client Services Manager, Head of Client Services

Technologies
& Skills

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Client Management, Partnerships, Communication, Negotiation, Network building, CRM, Data Analytics, Networking, Salesforce, Marketing Automation, Prospecting, Lead Generation

 
OUR CLIENTS

We're
trusted by

Imagen 17@2x
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Colgate
Pepsi-1
PA Consulting
Moodys
Capital One-1
NBA-1
Valon
DesignStudio
Openfin
Traackr
Harley Davidson-1
PNC Bank
Capgemini
Qualtrics-1
Current-1
Founders Factory
Human Capital-1
frog-1
BCG Digital Ventures
Alibaba
Deloitte-1
C Space
Triptk
Thrivent
Atlassian
Calibrate

Looking for a new role in Customer Success?

Brian in front of Sign (1)

London

Third Floor
81 Southwark Street 
London
SE1 OHX

info@bamboocrowd.com

New York

Northpoint Studios
181 N11th St
Brooklyn
11211

info@bamboocrowd.com

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